Find clear, comprehensive answers about digital gold savings, security, billing, and how StartGOLD works. We're committed to making your 24K gold investment journey completely transparent.
Yes. The app uses bank-grade encryption, ISO 27001:2022-compliant security protocols, and secure payment gateways.
You can reset your password or recover your account using your registered mobile number and email via the app.
Contact us via:
• In-app chat support
• Email: support@startgold.in
• Toll-free:
1800 309 4177
• WhatsApp support
You own the gold 100%. It’s stored in your name with trusted custodians, and you can request physical delivery or sell it anytime.
Yes, all physical gold held in custodian vaults is fully insured against theft, loss, and damage.
Your gold is held by independent custodians (MMTC-PAMP) and is not part of StartGOLD’s assets. It remains yours regardless of the company’s status.
Yes, you can sell your digital gold 24/7 at real-time market rates directly through the app.
You can request physical delivery of your gold through the app. Minimum redemption limits and delivery charges may apply.
Sale proceeds are typically credited to your bank account instantly.
No hidden fees. StartGOLD charges a transparent small making/delivery charge only if you opt for physical gold delivery. Buying and selling digital gold has no fee.
Yes, 3% GST applies on the gold value as per Indian government regulations.
You need a valid PAN card for KYC verification, as required by Indian financial regulations.
Yes, KYC is mandatory for all users to comply with RBI and anti-money laundering regulations.
Minors can invest through a guardian’s account, with the gold held in the guardian’s name until the minor turns 18.
Gold is a proven hedge against inflation, currency devaluation, and market volatility. It offers long- term security and stable returns. Gold isn’t just metal — it’s your most secured investment for future financial freedom.
StartGOLD offers:
• No storage or safety worries
• Instant buying/selling
• Lower
costs (no making charges unless you take delivery)
• Full ownership with vaulted
security
Yes, you can gift digital gold to anyone with bank account and valid KYC.
StartGOLD is a digital gold savings platform that allows you to invest in secure, verified gold easily through your mobile app or website. Your gold is stored safely with trusted custodians like MMTC- PAMP.
Yes. Your digital gold is backed by physical gold stored in insured, high-security vaults with renowned custodians. StartGOLD complies with KYC, PAN, and ISO 27001:2022 security standards.
You buy gold in grams or milligrams using UPI or other payment methods. The equivalent physical gold is stored in your name in secure vaults. You can hold, sell, or redeem it anytime.
You can start investing in gold with as little as ₹10, depending on current gold rates.
Gold prices are updated in real-time based on international market rates and local premiums in India.
Yes, you can buy gold in increments as small as 0.001 grams, making it accessible for all budget levels.
StartGOLD supports UPI, net banking, debit/credit cards, and other secure payment gateways like Cashfree and Razorpay.